Frequently Asked Questions

At ElektronikArge, we provide end-to-end engineering solutions in 4 core areas to ensure uninterrupted operation and boost production performance of industrial facilities:

• Automation for Machine Manufacturers: We handle the panel design, electrical projects, PLC/HMI software, and on-site installation of the machines you manufacture from scratch. You focus on mechanics — leave the automation to us.
• Existing Machine Modernization (Retrofit): We renew your worn-out, chronically faulty, or spare-part-unavailable old machines with modern technology and restore them to zero-machine performance.
• Spare Parts Supply: We quickly source critical components such as sensors, drives, control boards, and PLC modules.
• Custom Electronic Board Design & Reverse Engineering: We analyze faulty boards that are out of production or unavailable on the market, and redesign and manufacture them from scratch.

If you are not sure which solution suits your facility best, message us on WhatsApp for a free preliminary consultation.

Absolutely! No job is too big or too small. From a single sensor/drive failure or a single panel to a complete line automation — you can reach us for needs of any scale. Our goal is to be a reliable solution partner you can comfortably turn to for any technical need of your facility.

Just share the details of your faulty part or issue.

We have no sector or geographic limitations. We serve all manufacturing facilities, primarily in textile, food, packaging, plastics, kitchenware, energy, mining, and construction chemicals.

With our Turkey-based team, we are actively on-site in Central Asia, the Middle East, Eastern Europe, the Caucasus, and Africa. Wherever your facility is in the world, we can provide a solution.

Share your location and needs — let us evaluate on-site or remote support options together.

Yes. We work as a "solution partner" for many machine manufacturers. Tell us about your project, leave the automation to us.

Absolutely! We can provide solutions for old machine boards using two different techniques:

• Reverse Engineering: We extract your board's schematic and produce an exact equivalent.
• Redesign: We analyze the board's function and design a modern board with current, easily available components.

In both methods, we guarantee 100% system compatibility. Send a photo of your faulty or old board, let's discuss the solution.

We run a fast, directly engineering-focused process without getting stuck in bureaucracy:

1. Free Preliminary Diagnosis: We examine the photos, videos, and fault details you send us and analyze them remotely, free of charge.
2. Quotation: We usually provide an estimated budget within 24 hours and a detailed quotation within 3 days at the latest.
3. Fast Execution: Planning is done upon your approval. Emergency breakdowns are completed within 1-3 days, machine modernizations in 3-15 days, and complete line automations in 1-4 weeks.
4. Testing, Training and Delivery: We test the system on-site, train your team on operation, and deliver it.

You can write to us immediately to learn about time and budget planning specific to your project.

We are very aware of the cost of production downtime. That is why we complete most of the software and panel preparations in advance at our own workshop. When we arrive on-site, we perform installation and fast commissioning.

Our preliminary diagnosis and remote technical consulting are completely free.

For project-based work, we set up flexible and staged payment plans that do not burden you (e.g., 50% start, 25% on-site installation, 25% delivery & approval). If an on-site inspection is required, we deduct the inspection fee from the total amount when a project agreement is signed.

We stand behind our work and the systems we deliver:

• Supplied Products: Covered by a 1-Year Warranty against manufacturer defects.
• Workmanship and Software: Our installation and software processes carry a 3-Month Warranty (extendable with annual maintenance agreements).

To prevent risks that could fall outside the warranty — such as grid fluctuations or user errors — we also take additional protective measures during installation and inform your team.

Production downtime means lost time and money. That is why we provide 24/7 flexible support:

1. Immediate Remote Intervention: You send the fault image or error code via WhatsApp. If the system supports remote access, we resolve the problem within minutes — no extra travel costs.
2. On-Site Intervention: If on-site intervention is required, we share all costs including travel and accommodation transparently in advance, and resolve the issue as quickly as possible without any surprise costs.

Emergency? Reach our support line directly.

Before delivery, we provide detailed usage training to your operators and technical team. We also design touch-screen interfaces (HMI) to be extremely clear, visual, and multi-language capable.

Still, whenever they get stuck, we quickly support them via WhatsApp video call or remote connection.

We ship in-stock items within 1-3 business days. Special parts requiring overseas import are delivered in 1-2 weeks, and custom PCB and board production in about 4 weeks.

Click to instantly learn the stock status of the part you need.

You can reach us any day and time. Language is no barrier; we can communicate instantly in writing in all languages, primarily Turkish and English.

• WhatsApp / Telegram: +90 542 461 46 00
• Our Social Media Channels: YouTube | Instagram

Do not hesitate to send a message to ask your question or get technical advice — we will reply quickly!